Need Help? Questions about or with your order?

Find Answers Easily and Quickly

We have set up this help page as an open source of information to help assist with any questions you may have about your account/ order.

To use this page please use the menu on your left to help try and track an answer to your problem.

Click here to view our F.A.Q (Frequently Asked Questions). 

In the top left on every page we have our product search box. You can use this to search quickly for any particular items that you may be looking for.

Contacting Us

You may contact us via any of the following means

Live Help: In the top right of every page you will see our live help box, displaying whether we are currently online or not. When it says online you will be able to have a live text conversation with us and we will be able to assist you with any queries in real time.

Email: You can email us at sales@teddybearhollow.com

Phone: You can contact us by phone on +44 (0) 1509 211771 between the hours of 10.00am - 17:00pm  (UK time).  Tuesday to Saturday (Closed Sunday & Monday).  Opening hours are extended in November and December, use link below to check on latest store opening times.

Latest Loughborough Store Opening Hours